Nord Piano 5: electric piano mono

[Randa]

Hello everybody. I am a new italian owner of a Nord Piano5.
I noticed that electric piano sounds (eg Nefertiti) sound ... mono! left channel only. The piano, on the other hand, plays regularly. I can get around by using the effects, but I don't understand if it's my problem or a feature of the instrument.
I have tried several times to perform the factory reset, but always with the same result.
I searched the forum if anyone had the same problem, but I couldn't find anything; please excuse me if the problem has already been discussed.
Can anyone give me some advice? Thank you in advance
Mic

[FZiegler]

Hi, you should have sound on both left and right channel. As well as both channels of your headphones. You've checked your amplification, don't you? Did you use any adapter?

[Randa]

Hi and thank You for the answer.
The strange thing is that the piano, with the same amplification, comes out stereo. only electric piano sounds have this problem

[FZiegler]

What about the synth engine?

And what do you mean by: I can get around it with the effects?

BTW: I think the EPs are recorded in mono. So the sample itself will probably not have 2 different channels. Nevertheless you should get sound on both your left and right channel.

[Mr_-G-]

Is the A-Pan effect active? If so try switching it off and report back.

[Randa]

No active effect (pan or other).
When I turn on the instrument: piano is stereo; electric piano is mono.
If I apply an effect (for example chorus or delay) the sound is on both channels. No live set.

[maxpiano]

Have you tried to check using the headphones?

[Mr_-G-]

Sorry to ask again. When you say "mono, left channel only" do you mean that the right channel is complete silent? Can you upload a short video of the keyboard with only the right channel amplified?
What happens if you press the mono button?
Thanks.

[docbop]

IF you read the manual in the "Output" section it says the Nord is a stereo instrument. Below is copied from the Piano 5 manual....

leFT & riGHT oUT
1/4 inch unbalanced line level outputs for amplifier or recording equip- ment. The Nord Piano 5 is a stereo instrument with separate signal paths for left and right audio channels.

Then manual in the Program section says for Mono....

moNo
Press MONO (Shift + Transpose) to set the outputs of the Nord Piano 5 to mono. This is a global setting which affects all programs until it is deactivated or the Nord Piano 5 is turned off.

[Randa]

Sorry ... I was a donkey. Incorrect wiring; everything works perfectly. Thanks for your patience