Nord User Forum

Lucky wrote:

jefsco wrote:the usa nord distributor is in socal!
newbury park, ca
why not call or email them?
800.431.2609
info@americanmusicandsound.com

I'll do that.

Thanks,

Lucky

I'm wondering why you didn't do that one of the first times it was suggested to you in this thread...

Anyway, have you checked what it says on your invoice? That is a typical place where warranty terms could be provided, unless it simply follows what is given to you through local law.

baekgaard wrote:

Lucky wrote:

jefsco wrote:the usa nord distributor is in socal!
newbury park, ca
why not call or email them?
800.431.2609
info@americanmusicandsound.com

I'll do that.

Thanks,

Lucky

I'm wondering why you didn't do that one of the first times it was suggested to you in this thread...

Anyway, have you checked what it says on your invoice? That is a typical place where warranty terms could be provided, unless it simply follows what is given to you through local law.

I did contact that email several time before I posted my Thread or anything on this Forum. That phone number was not provided until a Post or two before this one. I haven't seen that Phone number anywhere previously so I couldn't have called it. I've already looked at my Invoice. That was the first thing I did. It says nothing about the Warranty. Neither do any of the Materials that came with my Nord. Vague. As I've mentioned I've already contacted the Store I bought from as well. They were vague as well & referred me to Nord.

Seems like a lot of avoidance as to my request on this Forum. A legitimate written Warranty for this Product. All I seem to get is blame, diversions & accusations of my wanting to be a trouble maker.

http://www.nordkeyboards.com/distributors/north-america

This is where you should have gone first and where the official US Nord distributor contacts are listed; this forum is not affiliated with Nord so it cannot provide you any official statement about Warranty or anything else, just advices from other users, for official stuff you should always go to the official website

maxpiano wrote:http://www.nordkeyboards.com/distributors/north-america

This is where you should have gone first and where the official US Nord distributor contacts are listed; this forum is not affiliated with Nord so it cannot provide you any official statement about Warranty or anything else, just advices from other users, for official stuff you should always go to the official website

I know this is not a Factory sponsored Forum. Not only for myself but for all you who own Nords I am voicing my concern as well as an endeavor to get what all of us should have gotten when we purchased our Nords.

Again, I have no interest in lawsuits. Only my sincere request from Nord or it's Representitves to provide a written Warranty to their Customers like everyone else does. That's all.

As I've mentioned previously. I did contact Nord & their Customer Service before Posting anything here. They told me they don't have a written Warranty. Which I find hard to believe possible in the USA. I'm under the impression that Consumer Protection laws in the USA require it.

Even my Coffee Pot from China has a written Warranty. Not Nord though???

I have been communicating with Nords Customer Service & still am. They have been very nice & are only doing their job per the guidelines their Company puts forth. I understand that. I feel it is the responsibility of the Manufacturer, the Distributor or the Retailer to provide a written Warranty spelling out the Conditions & Terms or a Sold As Is document at the time of Purchase. I would think all of you would want that too.

But I *DID* get an acceptable warranty when I purchased, as did most of us. If you did not, that is on you and only you. Sounds like you have hit on a not very reputable store if they're giving you the run around.

There is no "avoidance" here, you are asking (repeatedly) for something that is a non-issue for most of us. Again, maybe your time is better spent fixing your immediate issue. My last post on the subject.


DH

dhbp-nord wrote:But I *DID* get an acceptable warranty when I purchased, as did most of us. If you did not, that is on you and only you. Sounds like you have hit on a not very reputable store if they're giving you the run around.

There is no "avoidance" here, you are asking (repeatedly) for something that is a non-issue for most of us. Again, maybe your time is better spent fixing your immediate issue. My last post on the subject.

flogging-dead-horse.jpg

DH

Thanks for the sarcasm & picture... That helps a lot.

Why are some of you so touchy when someone has an issue with one of Nords Products??

Evidently, It probably wasn't a good choice for me to come to this Forum requesting help regarding Warranty information & I should look elsewhere for assistance..

Thanks again,

Lucky

ONCE AGAIN.

Manufacturer's Warranty in the USA
One year parts and labor warranty on all Nord and Ddrum products with the exception of 30 day warranty on drum triggers.

Service is handled in the USA through AMS as has been stated. Talk to them, if the issue is clearly something that has been there since manufacture, they may very well talk care of it for free.

Pounding your fist on this forum isn't going to get you any better results and a written copy of the warranty will state exactly what I have just written in this and previous posts.

Lucky wrote: Why are some of you so touchy when someone has an issue with one of Nords Products??

We aren't in general.

You asked a question, and many here tried to help and offer you answers, further ideas and constructive advice on how to deal with the situation, to help you out.

It may seem that you didn't find any of that information helpful; some questions you asked would have been answered by reading provided links, for instance. I think it has also been stated quite clearly what the general US warranty on Nord boards are.

So I guess some of us just have concluded we may not be able to do more to help you, unfortunately.

I understand your concern -- that you don't know what the warranty is on your board -- but it's not a concern all of us share. Many here are not in the US, and for all in the EU, for instance, it is a non-issue, since it is governed by the EU/National law. We don't need any additional paper stating our rights. It may be in the US, and maybe someone else have the same problem, but it is also possible that it is an issue related to your reseller.

Anyway, as maxpiano also pointed out, if you need official statements (which seems to be what you're asking), this forum is not the place to ask. All we can do (and have done) is to point you to places where you can ask.

This will also be my last post in the thread. Good luck with your board; I hope you get it fixed (if it is broken). And I won't suggest any other things you could try out, such as testing with another Electro or a known-good half-moon switch or another cable(?), or link to places that shows how to open the board to see if there is simply a broken wire or soldering on the connector (which is the most likely cause) now that you may be out of the 1 year US warranty anyway, or point you to Pablo's contact details, etc

baekgaard wrote:

Lucky wrote: Why are some of you so touchy when someone has an issue with one of Nords Products??

We aren't in general.

You asked a question, and many here tried to help and offer you answers, further ideas and constructive advice on how to deal with the situation, to help you out.

It may seem that you didn't find any of that information helpful; some questions you asked would have been answered by reading provided links, for instance. I think it has also been stated quite clearly what the general US warranty on Nord boards are.

So I guess some of us just have concluded we may not be able to do more to help you, unfortunately.

I understand your concern -- that you don't know what the warranty is on your board -- but it's not a concern all of us share. Many here are not in the US, and for all in the EU, for instance, it is a non-issue, since it is governed by the EU/National law. We don't need any additional paper stating our rights. It may be in the US, and maybe someone else have the same problem, but it is also possible that it is an issue related to your reseller.

Anyway, as maxpiano also pointed out, if you need official statements (which seems to be what you're asking), this forum is not the place to ask. All we can do (and have done) is to point you to places where you can ask.

This will also be my last post in the thread. Good luck with your board; I hope you get it fixed (if it is broken). And I won't suggest any other things you could try out, such as testing with another Electro or a known-good half-moon switch or another cable(?), or link to places that shows how to open the board to see if there is simply a broken wire or soldering on the connector (which is the most likely cause) now that you may be out of the 1 year US warranty anyway, or point you to Pablo's contact details, etc

I tried to be clear that my question was in regard to the Warranty for the USA. Not Europe, Canada, South America etc.

If you actually had read any of my Posts you'd know from several of them, in which I repeated a few times, I tried a 2nd brand new Nord Half Moon Switch. Which didn't make any difference.

I have been back & forth with Nord for a week. All that has happened is me giving them all my "written" Documents. But nothing in "writing" from them. Seems pretty one sided. They don't seem to trust my word. Why should I trust theirs? After yesterday they haven't responded back to me after my providing them all the "written" Documentation they "required".

If you all are content with a verbal Warranty that's fine by me. It really isn't with me. Good luck getting them to honor their unwritten words if & when when the time comes..

I have made contact with one of their Repair Stations & have come to the conclusion I'm on my own....After I get it repaired I may sell it & get something else. I don't trust it now. I'll be sure to ask about the Warranty on my next Keyboard purchase. If they don't want to give it to me in writing they won't get my Business & my hard earned money.

Lucky

Seriously, Lucky, look through the other repair threads in here. There are people who offer a wealth of knowledge, but like most folk, they respond to courtesy and logical discussion.

Your insistence on characterizing the US warranty as "verbal" when it clearly is more than that (it's published/printed on the AMS website, as has been said many times to you... I found it in less than 20 seconds) is frankly off-putting.

As for your decision to (casually) purchase on the opposite seaboard, 2000+ miles away, rather than nearer to you, as others have said, that's not on Nord, nor that reseller. Myself, I chose to support my local dealer, local taxes and all... someone I knew personally. I had to special order, and it took weeks to arrive at the store, but I wanted to audition the VERY instrument I was paying for... and I held the right to terminate the transaction before the purchase was finalized, if it wasn't what I expected. The warranty was clearly discussed, face-to-face, before I made my decision. (Truth be told, they also offered an extended in-store warranty for an upcharge, but I felt it wasn't necessary.)

Anyway, these things happen, your misfortune could have easily happened to me. My point is, I took steps to maximize my chances at a successful transaction. That's applicable to EVERY music instrument manufacturer/retailer.