Sample Library Failure

[Deleted User 14127]

I just got back from a rehearsal, where my unit was still functioning fine, but now at the start-up process, I got the error saying some of my samples in my sample library were corrupted. The error is shown in the video you can find here:

It says 'SampLib Failure: [insert name of sample]', and then alternates between samples that are corrupted. When I connect the instrument to the Nord Sound Manager (V6.86), those samples are shown in red, with the error message 'Broken - Invalid checksum'. The number under 'Version' is then very high and unrealistic, and of course incorrect. The other samples look fine. In the Sample Manager I am then asked to delete those samples, and then restart the keyboard. If I do so, I get the error message that another load of samples is then corrupted, and this is an endless loop, at the end of which I am left with no samples at all.

Please note that I am running the latest operating system on my Stage 2, and that I am using the latest version of the Sound Manager.

I have tried under 'File' in the Sound Manager the 'Format' several times, and after re-downloading all samples from Clavia's site, and re-downloading them to the instrument, the same thing happens. I've tried 'Clean Deleted Space' as well.

I need my Nord badly this Saturday. Is there any way to fix this, or to at least get a replacement somehow?

[dr88s]

Try cross posting this in the general NS forum, rather than the 'Programs' section. You're more likely to get a response there. Good luck!

[Mr_-G-]

No crossposting, please. This is the right forum.

[dr88s]

Sorry, didn't realize about the cross posting rule.

OP's issue seemed much more technical about a software issue and less about actual programs...

[PhonPhon91]

Did someone solve this issue??? I have a friend who’s having this issue again with the Nord Stage 3 88

[maxpiano]

Did someone solve this issue??? I have a friend who’s having this issue again with the Nord Stage 3 88

Ensure your friend has the latest OS on NS3 and the latest version of Nord Sound Manager + try on different computer(s) if possible

[ajstan]

Try restoring from one of his backups or the factory restore file on the Nord website. If it works, then the issue was likely an anomaly (like a power surge or extremely rare software bug) that corrupted the data that was loaded. If there's still a problem after restoring a known good file, then it's more likely to be a hardware issue that requires diagnosis and repair.